*/Detailed Working on Huawei SmartAX MA5600T for HONT creation, configuration of services */ Managing FTTH operations using NMS servers including Huawei U2000, Alcatel AMS 5520, and Alcatel SunWAM 5528 */ Installation, commissioning and O&M of FTTH network equipment including Huawei GPON MA5600T, MA5626, Alcatel GPON 7342 and Alcatel BPON 7340 FTTH platform */Configuration of new HONTs (including GPON, BPON and HUAWEI) for voice, video and data services */Retrieving, modifying and Troubleshooting configured HONTs (including GPON, BPON and HUAWEI) */Adding, retrieving, and troubleshooting entries in DHCP */Triple play service provisioning of Huawei ONTs HG8247, HG8247H and HG8247T on MA5600T GPON OLT using U2000 */Triple play service provisioning of GPON ONTs (Mainly i-241W-S and i-221E-A) via AMS 5520 on Alcatel GPON 7342 OLT */Extensive knowledge and use of TL1 and CLI commands for initial OLT configurations, provisioning of service profiles, QoS profiles and advance level troubleshooting */Interpretation of different alarms on HONTs and their troubleshooting */Managing alarms and providing necessary information (including MAC SWAPPING for L2 circuits) to the Network Operations Center (NOC) MBL: */Retrieving, Modifying BW Profiles on Various DSLAMS (CISCO, ALCATEL, PARADYNE and ZHONE) */Retrieving, Modifying Line Profiles on DSLAMS */Retrieving Line Margins */Retrieving, Modifying VCLs */Configuring and troubleshooting L2 and L3 Circuits */Reporting of the tasks mentioned below: DSLAM audit, MBL Port updating, etc */Providing Level-I support to DSL users on the network level and escalate Level 2 issues through Trouble Tickets for proper follow up */Broadband Routers / VPN / DNS / DHCP / NAT / Multi-NAT / IP Pool configuration & troubleshooting */Provide technical support to the customers on their LAN/WAN problems */Working on DSLAMs: Cisco, Alcatel, Zhone and Paradyne and providing different configuration according to the need. */Working on CPEs: Speed Touch, D-Link, Tenda, Aztech, TP-Link, Zyxel, Linksys and configuration of these CPEs to connect the customers to the network. - Email Hosting: */ Troubleshooting related to Micronet SMTP and POP addresses */ Email Settings related to Microsoft Outlook and Microsoft Exchange Server */ Email Listing Creation */ ISA/Proxy server Setting and Configuration on LAN */ Email scanning solution provision to the customers */Troubleshooting related to SNMP, SMTP, POP, and IMAP */ E-Collaboration Settings: Collaboration includes an elegant Ajax based Admin Interface. Full support is provided for standards-based APIs (IMAP / POP / iCal / CalDAV) as well as MAPI and iSync, which enable seamless compatibility with other clients like Microsoft Outlook, Apple desktop suite, and Mozilla Thunderbird. -Exchange Server and Active Directory: */Basic and Advanced Level Troubleshooting of Exchange Server Issues */Exchange Server Synchronization Check up */MS Exchange understanding in an enterprise environment for performing backup and restore procedures, front end/back end setups, message flow and security */Troubleshooting of day-to-day Outlook issues; Administration of mailboxes and Users accounts */Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades */Developing and maintaining security standards relating to messaging systems and services */RCA: Root cause analysis */Creating/maintaining documented process and work flows including work manuals for junior workers */Managing Email Filter, Firewall, Archive, & Anti-virus systems for client support */Cloud Based Email solutions (Ex. Symantec Enterprise Vault) */Meeting with customers, understanding their needs. This could include creating new domains, group policy objects. */Troubleshooting complex issues that would involve working with other teams e.g. Microsoft Exchange, SAN, networking and other teams */ Maintenance of AD infrastructure including regular patching and upgrade activity e.g. moving from Windows 2008R2 to Windows 2012 */Work with Microsoft on patch fixes and troubleshooting issues */Ensuring stability of the Active Directory infrastructure. - Web-Hosting: */ Website Hosting Solutions Include Helios, Hostgator, Mocahost, and Host-Department. */ Separate Control Panel Administration Access and Troubleshooting */ Configuration of Email Accounts, FTP Server Settings and Website Development issues */ Database Administration of the Web Sites */Troubleshooting related to Databases and SQL Server/PHP-MyAdmin */Troubleshooting related to server hosting */ Separate Website Hosting Solution for Linux and Windows based websites */ Troubleshooting related to user mailing lists, user-level filtering, email accounts, spam accessories, import addresses, email authentication, data backup, file management, Disk space usage, and FTP session controls. - DNS-Hosting: */ Troubleshooting related to the Domain Name Server (DNS) Hosting */ Separate Control Panel Administration Access and Troubleshooting */ Configuration of DNS server hosting and issues related to it */ Additional Windows Services troubleshooting and information to the customers

Telecommunications Engineering, Telecommunications Engineering

University of Engineering and Technology, Taxila, Telecom Engineer